Case Study

Improving Efficiency and Accuracy with SAP® Document Presentment by OpenText

For over 50 years, this medical equipment company has been designing and delivering innovative products that increase clinician efficiency and improve patient care. With more than five manufacturing facilities and 10 distribution centers, the company needed to enhance its audit processes to comply with Food and Drug Administration (FDA) regulations and streamline its product label creation.

To meet this challenge, the company deployed the SAP® Document Presentment application by OpenText. As a result, it has improved operational efficiency – from a faster response time to fewer errors to reduced product labeling costs. Now, the company can continue to exceed customer demands with the greater control and flexibility this solution offers.


Reducing compliance risks and lowering costs


  • Establish a better, more reliable, and efficient process to comply with Food and Drug Administration (FDA) medical-device-labeling regulations

  • Reduce order process errors

  • Streamline product label creation

  • Upgrade from paper-based archives to a digital document retention system


  • Solid foundation to support present and future FDA product-labeling requirements

  • Strong process integration between the SAP® Document Presentment application by OpenText and the engineering change order (ECO) process

“SAP Document Presentment provided us with a unique capability that not only allowed us to reduce product-labeling costs, but also enhanced our audit process to comply with the FDA regulations for medical products.”

Chief Financial Officer, Medical Equipment Company


  • Deployed the SAP Document Presentment application and developed an integrated solution that delivers customized labeling for 10,000 unique product labels

  • Enabled automation by connecting product-label data and production processes

  • Eliminated error-prone manual processes related to product labeling

Life Sciences

Medical Equipment Company

Solutions and Benefits
Improved the accuracy and efficiency of the labeling process

Enabled labels to be updated dynamically through an automated system

Centralized oversight and audit process management

Reduced costs and error rates

Allowed greater control, consistency, and flexibility

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