For more than 80 years Steel and Pipe Supply (SPS) has served customers with carbon steel products, deep inventories, and value-added processing across the Midwest, the South, and Mexico. Mill Test Reports (MTRs) and Proofs of Delivery (PODs) are critical to the quality, risk management, and traceability SPS offers. Employees accessed them from eight physical sites; the documents lived in 12 locations on a separate legacy system, with missing information, errors, and no standard format. Integration issues and labor-intensive processing were causing delays internally and with customers.
SPS decommissioned multiple homegrown applications and eliminated costly custom interface maintenance. Quality control and logistics performance improved, documents are immediately retrievable via SAP or the web interface, customer service can display test reports and PODs on demand, and customer returns and complaints decreased.