Optimize · TotalCare™

Protect the Value of What’s in Production.

Optima TotalCare™ is a scalable, subscription-based support service for critical SAP, Ariba, and OpenText applications. Continuous functional, technical, and operational support: we resolve issues, improve performance, and protect the value of what’s live.

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Always On
One team across SAP, Ariba, and OpenText.
FunctionalTechnicalOperational
Issue resolution with root-cause fixes, not workarounds
Performance and value protection for what is in production
24/7/365
Operational support coverage
1 : 1
Dedicated program manager
Fixed
Predictable subscription budget
3
Platforms covered: SAP, Ariba, OpenText
Beyond Support

Continuity for Your Finance, Spend, and Content Solutions.

Experienced SMEs provide fast, accurate troubleshooting and proactive monitoring, with flexible programs tailored to your needs. The subscription model encompasses upgrade and deployment services as well, so your IT staff stays focused and unencumbered.

01
Seamless continuity
Uninterrupted operations for Spend Management and Content Management solutions.
02
SAP system optimization
Health checks, tuning, and enhancements toward peak efficiency.
03
User experience enhancement
Improved experiences for the teams who run on these systems every day.
04
Unburdened IT
We handle the complexities, so they don’t have to.
05
Flexible offerings
Custom programs, including upgrade and deployment services, for your unique needs.
What TotalCare™ Clients Say
“In an ever-evolving industry, the search for a partner who consistently provides outstanding consultancy combined with impeccable service delivery can be challenging. However, with Optima’s TotalCare program, we hit the mark. Their team, boasting deep expertise in areas like VIM and proactive problem-solving, alongside their unwavering commitment to quality and professionalism, reassured us that partnering with Optima was the best decision for our business.”
Vice President
Leading Dermatological Solutions Enterprise
“With global operations spanning various time zones, we faced the daunting challenge of obsolete technologies and cumbersome workflows. Optima’s TotalCare service was a game-changer for us. Their meticulous health checks, combined with their proactive approach, not only enhanced our system’s efficiency but also fortified our decision-making for future upgrades. The team’s commitment to always being available, even during off-hours, speaks volumes about their dedication.”
Senior Operations Manager
Leading Global Pharma Company

Where Is Value Eroding Today?

Start with a health check of your SAP, Ariba, or OpenText estate. We’ll scope a TotalCare™ program around what we find.

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