Centurion Medical Products Case Study

April 19, 2020

Table of Contents

About Centurion Medical Products

Centurion Medical Products, now part of Medline, has been at the forefront of critical patient care for over 50 years. Producing custom solution-based procedure kits, dressings, and single use instruments and trays at 5 manufacturing facilities and 10 distribution centers around the world, standalone legacy systems and paper-based archives created inefficiencies at many points in the value chain.

“Optima ECM Consulting helped us build a long-term digital content strategy so that we could operate more efficiently, comply with marketing regulations, reduce audit risk, and exceed customer expectations.”

Jon Boland
Vice President, Business Solutions | Medline

 

How Does End-to-End Process Automation Reduce Time-to-Market?

The Challenge

Centurion operates 5 manufacturing facilities and 10 distribution centers around the world. The challenge was how to produce and deliver necessary products efficiently while adhering to stringent government product labeling requirements. With various disparate legacy systems in place, they needed to:

  • Produce labels dynamically and eliminate manual processes
  • Decrease product labeling production time
  • Reduce costs and error rates
  • Integrate legacy systems to simplify audit process management
  • Increase reliability and accessibility of records by converting paper records to digital archives
  • Ensure compliance with global marking regulations

THE OPTIMA SOLUTION

  • Evaluated Centurion’s current systems and processes
  • Identified areas for automation and process simplification
  • Architected a comprehensive Enterprise Content Management (ECM) strategy to meet Centurion’s current and future needs
  • Implemented SAP® Document Presentment by OpenText to automate label production
  • Integrated disparate legacy systems to eliminate manual processes
  • Optimized the systems to improve efficiency and productivity and reduce costs
  • Simplified oversight and audit process management by creating a digital document retention system

The Results

  • Reduced labeling costs by $400,000 a year
  • Decreased order process errors
  • Reduced audit risk
  • Increased productivity from 57,000 to over 104,000 labels a day
  • Improved efficiency with dynamically produced labels
  • Simplified compliance with FDA and EMA regulations
  • Improved customer satisfaction and loyalty