Scalable, Dependable Support Matched To Your Company’s Needs
Optima TotalCare™ delivers customized on-demand ECM operational support for your total environment, proactively detecting, troubleshooting, and resolving issues 24/7/365.
Your ECM solution integrates complex technology from multiple solution providers. How do you keep it running at peak efficiency and address immediate issues? Staffing a knowledgeable in-house support team with the diverse experience in your complete stack is expensive. Relying on out-of-the-box vendor support programs results in non-responsive, "pass the buck" ticket escalations while your business screeches to a halt.
Optima TotalCare is your solution.
Optima TotalCare is tailor-made support leveraging Optima's team of talented SMEs with deep experience in your solutions, exactly how you've implemented them.
Optima TotalCare Provides
- On-demand operations team – Full-time team with the exact skills that match your solution and implementation
- Flexible on-premise and cloud programs – Define a custom program to meet your unique requirements
- 24/7/365 monitoring and support – Proactive monitoring to detect and address issues all day, every day
- Experienced SMEs – Your team understands your system as implemented and is skilled in your unique solution
- Predictable annual IT budgets – Control your IT spend with consistent costs throughout your budget cycle
- One-on-one communication – Direct communication with your assigned CRM, not a generic help-desk line
Flexible Program Options
Optima TotalCare offers flexible program options to meet your specific needs. From “expert-on-demand” resources to fully managed cloud-based ECM services, Optima TotalCare ensures your ECM investment is delivering the power and functionality you need to achieve your business goals.
- Understand and implement best practices for your business content
- Define and validate business use cases
- Align your content strategy with your business goals and create a digital transformation roadmap
- Plan, implement, and launch best-in-class business solutions
- Content management system and lifecycle management stragies
- Tuning in-place solutions for maximum operational efficiency
Additional Add-On Services
Optima's consultant teams have years of in-depth, hands-on practical experience monitoring and optimizing complex solutions. Our holistic business focus on your processes and solutions ensure your ECM investment is supporting your business success.
We offer a wide range Add-On services including:
- Functionality Enhancements
- High Availability / DRP Monitoring / Troubleshooting
- OpenText System Refresh Support (Advisory only)
- OpenText System Refresh Execution
- Support on OS Server and/or DB Patching
- Architect Advisory Services (Solution Design, KPI/Performance Analysis)
- Documentation – RCA, Technical Design Document updates, etc.
- OpenText Platform Diagnosis
- VIM Functional Diagnosis
- Integration with 3rd Party Solutions
- SAP Data Archiving Analysis and Strategy Evaluation
- SAP Database Growth Analysis
- SAP Monitoring and Maintenance Recommendations
- SAP Administration Support – Monitoring, Analysis, Advisory only
