The Enterprise Content Management Subject Matter Experts
As a trusted partner, Optima provides operations team capacity through Optima TotalCare™ (OTC) to maximize system availability and improve the productivity of your complete ECM solution.
Maintenance of ECM software solutions requires deeper expertise than the standard experience of most IT support organizations, and can cause significant costs when a critical solution is not available or performing optimally. Finding the time, talent and knowledge to design, implement, fine-tune and maintain your digital enterprise can be challenging. IT Support managers are also challenged with balancing conflicting business drivers such as cost, compliance, resource expertise, and level of service while maintaining enterprise-wide solutions.
Optima understands these challenges and has developed Optima TotalCare™ to deliver the expertise required for ECM operational support in complex IT and business organizations. OptimaTotal Care offers several service levels to meet our clients’ specific needs. From “expert-on-demand” to full ECM Managed Services, Optima TotalCare can ensure that your ECM investment is performing at its peak.
- Understanding and implementing industry best practices for ECM
- Defining and validating business use cases
- Creating or refining your ECM strategy in alignment with your corporate goals and digital transformation roadmap
- Solution implementation and roll-out
- Content management systems and lifecycle management for your business
- Tuning in-place solutions for maximum operational efficiency